To speak with one of our Credit Management Officers, please dial 1-800-289-668

Privacy Policy

To protect and maintain the privacy, accuracy and security of your personal information in accordance with the Privacy Act 1988 (“Privacy Act”) and other applicable laws and codes.

DEFINITION OF PERSONAL INFORMATION: “Personal Information” is defined in the Privacy Act as “information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”.

Policy
Collection Of Personal Information
Use and Disclosure of Personal Information
Personal Information Quality
Personal Information Security
Access To Personal Information
Resolving Your Privacy Issues
Contacting Us

Policy

The privacy of your personal information is important to us at Transpacific Debt Purchase Pty Ltd. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information in accordance with the Privacy Act and other applicable laws and codes.

Collection Of Personal Information

We collect most personal information directly from you and other persons with whom we deal. Personal information collected by Transpacific Debt Purchase Pty Ltd generally comprises of:

  • Name
  • Address
  • Date of Birth
  • Gender
  • Occupation
  • Contact details (including phone, fax and email) and
  • Certain financial information

We may collect some personal details unlikely to be known to other people to help us identify you over the telephone. Sometimes other persons such as clients, family members, friends or colleagues provide us with personal information about you.

In certain circumstances, we may also collect sensitive information about you such as health information, but we only do so with your consent or where we are otherwise legally entitled to do so.

We collect personal information about you for the purpose of performing our business functions and activities. If you do not provide this information, we may not be able to assist you achieve a satisfactory outcome in relation to your account.

Use and Disclosure of Personal Information

We will limit our use of your personal information to the performance of our business functions and activities and fulfilling our legal obligations.

We only disclose your personal information to third parties with your express or implied consent, or where we are otherwise entitled or required to do so by law. The types of third parties we may disclose your personal information to, include:

  • our clients;
  • credit reporting agencies;
  • our legal advisors;
  • your authorized agents, including your legal or financial advisors;
  • government departments, agencies and regulatory bodies; and
  • service providers where we outsource functions such as process serving, repossession, bulk mailing or document storage.

We do not use your tax file number, pension number, medicare number or any other government agency identifier as an account number; however, we may ask you for your date of birth and/or your drivers licence number to prove your identity when you deal with us.

Personal Information Quality

Transpacific Debt Purchase Pty Ltd takes reasonable steps to ensure that any personal information that is collected, used or disclosed is and remains accurate, complete and up-to-date. Please contact us if you believe the personal information we hold about you is not accurate, complete or up-to-date and we will endeavour to correct it.

Personal Information Security

We will protect the personal information we hold about you from misuse or loss and from unauthorized access, modification or disclosure. Our security measures include:

  • restricting access to our computer systems and physical records to authorized persons and preventing users from accessing information they have no need to access;
  • requiring employees to use unique passwords to gain access to systems;
  • preventing unauthorized access to our premises by employing physical and electronic security measures; and
  • practicing a clean desk policy in our premises

If we inadvertently come into possession of personal information that is not relevant to our functions or activities, we will immediately dispose of that information.

Access To Personal Information

You can request access to the personal information we hold about you. All requests for access are to be in writing. Please contact our Compliance Department for further details. In order to protect your privacy, we will need to verify your identity before giving you access to your personal information.

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access, or limit the access we provide. If your request is denied or limited, we will let you know our reasons.

Resolving Your Privacy Issues

If you have any issues you wish to raise with Transpacific Debt Purchase Pty Ltd, or would like to make a complaint if you believe a breach of privacy has occurred, then you are able to do so by contacting:

The Compliance Department
Transpacific Debt Purchase Pty Ltd

Address: P.O. Box 3, VIRGINIA BC, Queensland 4014
Phone: 1-800-289-668
Fax: 1-800-353-240
Email: compliance@transpacificdp.com.au

Transpacific Debt Purchase Pty Ltd’s Privacy Policy may be reviewed and revised from time to time. We reserve the right to change our Privacy Policy at anytime. A revised version of our Privacy Policy will be published on our website.

In respect of our clients, to the extent that a change to our Privacy Policy is inconsistent with a contractual obligation we have to a client, that contractual obligation will prevail over the change made during any review.

Contacting Us

If you wish to make a request regarding your personal information or have a query regarding privacy, please contact the Compliance Department using the following contact details:

Address: P.O. Box 3, VIRGINIA BC, Queensland 4014
Phone: 1-800-289-668
Fax: 1-800-353-240
Email: compliance@transpacificdp.com.au



© 2010 Transpacific Debt Purchase Pty Limited, Australia | A member of Aiqon Group of companies